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Thread: All of a sudden all stones are returning 0 values

Did anything change overnight with this system?

I've been using NUSOAP implementation for weeks now, and all of a sudden all queries to RAP are returning 0 for all stones and combinations.

How do I troubleshoot this?!


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Serb
04/01/2016 10:38


19 Replies:

I'm having the same problem, but I've noticed that it's only for carat weights above 5.99.  It's an odd error, and is currently causing me some pain, as I'm doing a project for a client that needs this to, you know, work.

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Matt
4/6/2016 4:32:00 PM
Hi
which API you  are using?
Can you send me the code you are using?

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Reuven
4/13/2016 3:44:00 AM
I'm using this EXACT code:

https://technet.rapaport.com:449/Info/Prices/SampleCode/PHP_Webservice_Single_Diamond_Price.aspx

It worked just fine a few weeks back, everything was being pulled just fine, updated prices and all, and now it's returning all zeros, no matter what data and values I end up submitting.

I can't be the only one with this issue....

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Serb
4/20/2016 1:24:00 AM
Anyone?

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Serb
4/22/2016 10:28:00 AM
Hi Serb,
Sorry for the late response.
Are you using the nusoap.php as we showed in the code sample? which php version do you use?

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Inbal
4/24/2016 5:06:00 AM
Yes, using latest version of nusoap.php from 
http://sourceforge.net/projects/nusoap/
and on PHP 5.6.20 on Litespeed server (and/or Apache - we tried switching between the two and still no go)

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Serb
4/25/2016 3:45:00 PM
??

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Serb
4/27/2016 9:33:00 AM
We are investigating it further to see why it stopped working for you. Just to make sure, did you change the server? the nusoap or php version?
Can you send me your code so I can test it with the exact code you use (even if you use our sample code). You can send it to my email- inbal.avraham@diamonds.net 

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Inbal
5/1/2016 6:28:00 AM
Hi Serb, 
I have another suggestion, can you change the rap_soapUrl to https://technet3.rapaport.com/webservices/prices/rapaportprices.asmx?wsdl  ?


waiting for response from you,
Inbal  


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Inbal
5/2/2016 6:04:00 AM
That new URL worked!

I don't know what you did or what the difference is on that new URL, but yes, that worked just fine - prices are showing up instantly now.

Thank you.

Can I keep using that URL from now on, or was that just a temporary thing?

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Serb
5/4/2016 3:43:00 AM

I'm glad to hear your issue is resolved.
You can keep using this URL.

Please feel free to contact us for any further questions.

Inbal :)

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Inbal
5/4/2016 3:50:00 AM
Hey Inbal,

Just started experiencing this all over again (returning 0 / nothing for any given combination of parameters), just out of the blue - it started yesterday, and neither one of the URLs below is returning anything other than 0:

https://technet3.rapaport.com/webservices/prices/rapaportprices.asmx?wsdl

https://technet.rapaport.com/webservices/prices/rapaportprices.asmx?wsdl

Can you look into that somehow?

Thanks!


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Serb
7/11/2017 2:29:00 PM
Anyone?!!!!

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Serb
7/16/2017 8:53:00 AM
Serb, Sorry for the delay in addressing this issue --- 

Which API method and function are you using now?  

Please send a copy of the code you are using with your customer number as part of the email subject to tech@diamonds.net, so we can test it here and quickly get back to you.

We looked at the technet.rapaport.com URL you send and tried the 'getprice' function using your user name and password.  And the request did work.

waiting for response from you,
Zalman

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Tech - Zalman
7/16/2017 10:07:00 AM
Email sent yesterday, let me know when you get it and take a look at it, via email preferably. 

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Serb
7/21/2017 4:07:00 AM
Serb - A Tech us checking the issue . . . 

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Tech
7/24/2017 10:42:00 AM
Any luck yet?

I haven't received anything via email either....

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Serb
7/26/2017 7:06:00 PM
Anyone there? No responses on here or by email yet and it's been a week or two.

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Serb
8/4/2017 5:54:00 PM
So customer support here or via email is non-existent, huh?

Well that's a shame... and quite disappointing. 

As you've got a good product... when it works. And when it doesn't there is nobody to answer any sort of technical inquiries (and it's been months since someone actually answered here or via repeated emails I keep sending you every week or two as a reminder).

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Serb
9/5/2017 12:07:00 AM